Frequently Asked Questions

Product-er details page-e giye size/rong beche “Add to Cart” korun, tarpor Cart theke “Checkout”-e jan. Delivery thikana ar payment method diye order confirm korlei kaj shesh — apni ekta SJ-###### order number peye jaben.

Dhaka-r vitore samanyoto 1–2 kormodibos, ar Dhaka-r baire sara desher jonno 3–5 kormodibos. Order confirm hoar por SMS/email-e apni delivery status track korte parben.

Dhaka-r vitore delivery charge ৳60 ar Dhaka-r baire ৳120. ৳1,000-er beshi kinle delivery FREE 🎉। Checkout-e thikana deyar shathe shathe final charge dekhte paben.

Ji, amra 64 zilla-tei delivery kori. Amader courier partner-ra sara desher shohor theke gram porjonto product pouchhe dey.

Amra shudhu bKash, Nagad ar Cash on Delivery (COD) grohon kori. Amra kono credit/debit card ba card-er tottho chai na ba store kori na.

Checkout-e bKash ba Nagad beche amader payment number-e taka “Send Money” korun. Erpor je Transaction ID (TrxID) SMS-e paben seti order form-e boshiye din — amra verify kore apnar order confirm kore debo.

Ji, COD sara desher beshirbhag jaygay available. Order confirm korte choto ekta advance lage — courier charge ৳70 (Dhaka) ba ৳130 (Dhaka-r baire), ar delivery free hoye gele ei ongsho ta lage na. Kichu product-e baroti 25% deposit lage (sorbocho ৳500)। Ei advance ta mot dam-er MODDHEI dhora — baki taka product hate peye delivery-man-ke diben.

Ji. Product vul, damaged ba description-er shathe na milte, apni return-er jonno abedon korte parben. Product-ti obosshoi obyoboharito ar original packaging-e thakte hobe.

Product hate paoar 7 din-er moddhe return request korte hobe. My Orders theke order beche “Return” option-e abedon korun, amader team bakita guide korbe.

Return approve hoar por refund apnar bKash/Nagad account-e ferot deya hoy, samanyoto 3–7 kormodiboser moddhe. COD order-er khetreo refund mobile wallet-e-i deya hoy.

Choto order guest hisebeo deya jay, tobe account thakle order history, faster checkout ar wishlist-er moto subidha paben. Account kholate lage matro ekta phone number ba email.

Track Order page-e giye apnar order number (SJ-######) din, kingba account-e login kore My Orders theke live status dekhun — “Confirmed → Shipped → Delivered”.

Je kono product card ba details page-er heart (♡) icon-e tap korlei seti apnar Wishlist-e jog hoye jabe. Pore Wishlist theke ek click-e Cart-e nite parben.