Returns & Exchange
Pochhondo na hole ba somossa thakle sohoje return korun — amra kenakatake nishchinto rakhte chai.
Last updated: 26 August 2026
Easy 7-day returns. Product hate paoar 7 din-er moddhe obyoboharito product return ba exchange korun — refund bKash/Nagad ba apnar mul payment method-e ferot.
How to request a return
Char-ti sohoj step-e return ba exchange.
Request
My Orders theke order beche “Return / Exchange” form puron korun.
Pack
Product-ti obyoboharito obosthay, original packaging shoho gochhiye rakhun.
Pickup
Amader courier apnar thikana theke product-ti pickup kore nebe.
Refund / Exchange
Jachai-er por bKash/Nagad-e refund othoba notun product delivery.
Return & Exchange Policy
Bistarito niyomaboli ekhane deya holo.
Return Window
Product hate paoar 7 din-er moddhe apni return ba exchange-er jonno abedon korte parben. Ei somoy-shima periye gele durbhagyoboshoto return grohon kora somvob noy.
Kichu nirdishto product-e (jemon offer/clearance item) alada return niyom projojjo hote pare — product page-e ta ullekh thakbe.
Which Items Can (and Cannot) Be Returned
Beshirbhag product return kora jay jodi segulo obyoboharito thake. Product vul, damaged ba bibaron-er shathe na milleo return kora jabe.
Hygiene-shongkranto product (jemon innerwear, prosadhon-samogri, earbuds/earphone jar seal khola hoyeche), byaboharit product, ebong customized/order-kore-toiri product return kora jabe na.
Condition Required
Return-er jonno product-ti obosshoi obyoboharito obosthay, shob tag, accessory, free gift ebong original packaging shoho ferot dite hobe.
Somvob hole product-er order slip ba invoice-er chhobi/copy songe rakhun — eta verification druto kore.
How to Request a Return / Exchange
My Orders theke shongshlishto order beche “Return / Exchange” option-e abedon korun, othoba amader support team-er shathe jogajog korun.
Abedon approve hole amader courier partner product-ti apnar thikana theke pickup korbe, othoba apnake nikototomo drop-off point janano hobe.
Refund Method & Timeline
Return approve ebong product jachai hoar por refund apnar mul payment method-e ferot deya hoy — bKash ba Nagad-e kora payment shei wallet-e-i ferot jabe.
Cash on Delivery (COD) order-er khetre refund apnar bKash ba Nagad account-e deya hoy. Amra kokhono card-e refund kori na. Refund samanyoto 3–7 kormodiboser moddhe process kora hoy.
Advance Payment — What Comes Back
Cash on Delivery order confirm korar age apnake ekta advance pathate hoy. Eta apnar total-er upore baroti kono charge NOY — advance-ta total theke baad jay, ar baki taka-ta product hate paoar somoy courier-ke den. Checkout-e ja dekhben, shob mile thik ta-i den.
Advance-er duti ongsho: ek — courier charge (Dhaka-r vitore ৳70, Dhaka-r baire ৳130); dui — product deposit, protita product-er damer 25%, per piece sorbochcho ৳500. Deposit-er ei ongsho-ta apnar jonno joma thake.
Product ferot dile deposit-er puro taka ferot paben. Kintu courier charge-ta ferot deya jay na — parcel-ti jaoa-asha kore felechhe ebong courier tader taka niye niyechhe. Ei duti ongsho apnar order-er details-e ebong checkout-e alada kore lekha thake.
Parcel courier-e deyar age order cancel hole (apni cancel korun ba amra) — puro advance, courier charge shoho, ferot deya hoy. Kono parcel-i jayni, tai kono courier khoroch-o hoyni.
Je order-e delivery free, sekhane courier advance nei — shudhu deposit thake, ar ta return-e puro-ta-i ferot ashe.
Refund apnar bKash ba Nagad account-e deya hoy, product jachai hoar por samanyoto 3–7 kormodiboser moddhe — same niyom, same somoy jemon-ta upore lekha achhe.
Exchange Process
Bhul size ba rong pele apni same product-er onno variant-er shathe exchange korte parben (stock sapekkhe). Purono product pickup-er por notun product-ti apnake pathano hobe.
Damer parthokko thakle ta bKash/Nagad-er maddhome poriShodh ba refund kore shomonnoy kora hobe.
Damaged or Wrong Item Received
Product damaged ba bhul peye thakle onugroho kore product hate paoar 48 ghontar moddhe amader janan ebong somvob hole unboxing-er chhobi/video rakhun.
Emon khetre free-te return/exchange kora hobe ebong delivery charge apnar kach theke neya hobe na.